Refund Policy

This Refund Policy explains how refunds work for Hyperyzer (the “Service”), operated by Hyperyzer, Kosovo. Payments are processed by our payment provider, Paddle, which acts as the Merchant of Record (the seller of record) and handles billing, taxes, and refunds on our behalf. Paddle’s own buyer terms also apply to your purchase.

Digital products

Hyperyzer sells subscription plans and one-time credit packs. These are digital products delivered instantly (as credits added to your account), so the rules below reflect that.

14-day right of withdrawal (EU/EEA & UK)

If you are a consumer in the EU/EEA or UK, you normally have 14 calendar days from purchase to withdraw from a digital product purchase. Important: by running an analysis you expressly request that we begin performance immediately and acknowledge that you lose the right of withdrawal for the portion of credits already used. Any unused credits within the 14-day window remain refundable upon request.

Subscriptions

• You can cancel at any time from your account settings; cancellation stops future renewals. You keep access and your remaining monthly credits until the end of the paid period.
• Monthly subscription credits are an allowance for that billing period and do not roll over.
• We do not generally refund a billing period that has already started once its credits have been used, except where required by law or at our discretion.

Credit packs

• Unused pack credits can be refunded within 14 days of purchase — contact us.
• Credits that have already been spent on analyses are non-refundable.
• Pack credits never expire; they roll over indefinitely until used or until your account is closed.

Problems & faulty service

If the Service fails to deliver an analysis you paid for (for example, a failed job that consumed credits and could not be re-run), contact us and we will re-credit or refund those credits without charge. Nothing in this policy limits your statutory consumer rights under applicable law.

How to request a refund

Email support@hyperyzer.com from the address on your account, with your order or receipt details. We aim to respond within 2 business days. Approved refunds are issued by Paddle to your original payment method within 5–10 business days. You can also request help directly through the Paddle receipt email you received at purchase.

Contact

Questions about a charge or refund? support@hyperyzer.com.